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South Dumdum, West Bengal 700074
South Dumdum, West Bengal 700074
At Daksh Academy, we proudly present our CRM (Customer Relationship Management) Course — a comprehensive, industry-focused program designed to equip learners with the skills and tools required to manage customer relationships effectively. This course covers the fundamentals, advanced techniques, and real-world applications of CRM systems to help you boost customer satisfaction and drive business growth.
Ideal for beginners, this level focuses on understanding the basics of CRM and its role in modern businesses.
Introduction to CRM concepts
Understanding customer lifecycle
Overview of popular CRM platforms
Managing basic customer data
Tracking customer interactions
Creating simple customer reports
For learners with basic CRM knowledge who want to enhance their skills for better customer engagement and sales management.
CRM data segmentation and targeting
Automation of sales and marketing workflows
Managing customer support tickets
Integration with email and social media
Generating sales forecasts
For professionals aiming to master CRM systems for strategic decision-making and advanced analytics.
Advanced CRM analytics and reporting
Customer retention and loyalty strategies
AI-driven customer insights
Integration with ERP and other enterprise tools
Customizing CRM platforms for business needs
Organizing and maintaining customer databases
Data privacy and compliance
Data cleansing and enrichment techniques
Automated lead nurturing
Campaign tracking and ROI analysis
Workflow automation best practices
Hands-on training with top CRM tools
Real-world case studies and projects
Industry-experienced trainers
Job-oriented curriculum
Certification to boost career opportunities
Whether you’re a student, a sales professional, or an entrepreneur, our CRM course equips you with the tools and strategies to build stronger customer relationships and grow your business efficiently.
4/1 Dum Dum road, 1st floor ,Kolkata 700074 (Opposite South Dum Dum Municipality)
Daksh Academy is a professional spoken English training institute dedicated to improving communication skills, grammar, and confidence in English speaking for students, professionals, and learners of all levels.
Our courses are designed for school and college students, working professionals, job seekers, business owners, and anyone who wants to enhance their English speaking and communication skills.
We offer Spoken English, IELTS preparation, Business English, Higher Education Literature courses, and Corporate Communication training.
Yes, Daksh Academy offers both online and offline classes to ensure flexible learning for students from anywhere.
You can visit our academy in person or contact us via phone, email, or social media to register for your desired course.